Information We Collect
At sorylaventhioq, we collect various types of information to provide you with comprehensive financial planning services and educational resources. Understanding what data we gather helps you make informed decisions about your privacy.
Personal Information
When you register for our services or contact us, we collect personal details including your name, email address, phone number, and postal address. For our financial planning services, we may also request information about your employment status, income range, and financial goals.
Technical Information
We automatically collect technical data when you visit our website, including your IP address, browser type, device information, and browsing patterns. This helps us improve our platform's performance and user experience.
Important Note
We never collect sensitive financial account numbers, passwords, or social security numbers unless specifically required for verified financial planning consultations conducted through secure channels.
How We Use Your Data
Your information serves multiple purposes within our financial education and planning ecosystem. We process your data lawfully under the Australian Privacy Principles and ensure every use aligns with your reasonable expectations.
- Providing personalized financial planning recommendations and educational content
- Communicating important updates about our services and relevant financial education opportunities
- Analyzing website usage patterns to improve our educational resources and platform functionality
- Conducting research to develop new financial literacy programs and educational materials
- Ensuring platform security and preventing unauthorized access or fraudulent activities
- Meeting legal obligations under Australian financial services regulations
We maintain strict internal policies ensuring your data is only used for legitimate business purposes directly related to financial education and planning services. Marketing communications are always optional, and you can unsubscribe at any time.
Data Sharing and Third-Party Relationships
sorylaventhioq maintains careful control over data sharing practices. We never sell personal information to third parties and only share data when necessary for service delivery or legal compliance.
| Third Party Category | Purpose | Data Shared | Safeguards |
|---|---|---|---|
| Technology Providers | Website hosting and analytics | Usage data, technical information | Data processing agreements, encryption |
| Payment Processors | Processing course payments | Name, email, payment details | PCI DSS compliance, secure transmission |
| Educational Partners | Joint program delivery | Name, email, course progress | Limited data sharing agreements |
Government and Legal Requests
We may disclose personal information when required by Australian law, court orders, or regulatory authorities. This includes compliance with Australian Securities and Investments Commission (ASIC) requirements and other financial services regulations.
Your Privacy Rights
Under Australian privacy law, you have significant rights regarding your personal information. We've designed straightforward processes to help you exercise these rights effectively.
Access and Correction Rights
You can request access to personal information we hold about you at any time. We'll provide this information within 30 days, subject to identity verification. If you identify errors, we'll correct them promptly and notify any third parties who received the incorrect information.
Deletion and Portability
You may request deletion of your personal information, though we may retain certain data for legal compliance or legitimate business purposes. Where technically feasible, we can provide your data in a portable format for transfer to other services.
- Request a copy of all personal information we maintain about you
- Correct any inaccurate or outdated personal information
- Opt out of marketing communications while maintaining your account
- Request restricted processing for specific data categories
- Lodge complaints with the Office of the Australian Information Commissioner
Security Measures and Protection
Protecting your personal and financial information remains our highest priority. We implement comprehensive security measures that exceed industry standards for financial services platforms.
Technical Security Measures
Our security infrastructure includes 256-bit SSL encryption for all data transmission, multi-factor authentication for account access, regular security audits by independent firms, encrypted database storage, and automated backup systems with geographic distribution across secure Australian data centers.
Access Controls and Monitoring
We maintain strict access controls ensuring only authorized personnel can access personal information. All access is logged and monitored, with regular reviews of user permissions and immediate revocation of access for departing team members.
Incident Response Procedures
In the unlikely event of a data breach, we have established procedures to contain the incident, assess its scope, notify affected individuals within 72 hours, and report to relevant authorities as required under Australian privacy law.
Data Retention and Deletion
We retain personal information only as long as necessary for the purposes for which it was collected, plus any additional period required by Australian law or regulation.
| Data Type | Retention Period | Legal Basis |
|---|---|---|
| Account Information | 7 years after account closure | Australian financial services regulations |
| Course Participation Records | 5 years after completion | Educational compliance requirements |
| Website Usage Analytics | 2 years | Business improvement purposes |
| Marketing Communications Data | Until withdrawal of consent | Consent-based processing |
When retention periods expire, we securely delete or anonymize personal information using industry-standard data destruction methods. You can request early deletion of your data, subject to our legal obligations and legitimate business interests.
International Data Transfers
While sorylaventhioq primarily operates within Australia, some of our technology partners and service providers may process data internationally. We ensure all international transfers comply with Australian privacy law requirements.
Transfer Safeguards
When transferring personal information overseas, we implement appropriate safeguards including binding corporate rules, standard contractual clauses, and adequacy determinations. We currently work with service providers in New Zealand, the United Kingdom, and the United States, all of which have established privacy frameworks.
Your Consent
By using our services, you consent to the transfer of your personal information to these countries for the purposes outlined in this privacy policy. You may withdraw this consent at any time, though this may limit our ability to provide certain services.
Privacy Questions and Concerns
If you have questions about this privacy policy, want to exercise your privacy rights, or need assistance with your personal information, our privacy team is ready to help.
Email: privacy@sorylaventhioq.com
Phone: +61 7 5575 3295
Mail: Privacy Officer, sorylaventhioq, 1 Shortland
Esplanade, Newcastle NSW 2300, Australia
We aim to respond to all privacy inquiries within 30 days. For urgent matters, please call our office during business hours.